Description : Internal Client Services- Growth Office- Programme & Content Manager. Company : Deloitte. Location : Midrand, Gauteng+1 location
Company Description
Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com
About the Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.
Rewarding career opportunities are available in:
- Human resources
- Information technology
- Marketing and Communications
- Financial support services, and much more.
As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
Job Description
Main Purpose of Job
To build and implement Executive | Board | Alumni programmes
Differentiators for this specific role
This is a strategic priority for Deloitte. We are building a new team to elevate our Executive, Board and Alumni Relationship programmes.
The aim of these programmes is to build brand, reputation and advocacy, in order to deepen and grow trusted relationships with our most important clients.
We are looking for a Programme & Content Manager to drive these initiatives.
- Support the strategic vision of the firm
- Responsible for the management and best practice of programme
- Maintain operational excellence to ensure consistency of client experience
- Design programme curriculum, topics and speakers/presenters
- Responsible for themes and content creation
- Lead speaker/presenter briefing calls
- Manage targeting and recruitment of programme participants
- Raise and build awareness of the programme, internally and externally
- Ensure seamless execution with high quality client experience
- Ensure ongoing relationship development with programme alumni
- Share best practice for use of relationship assets with client leaders
- Establish governance and risk processes to maintain client independence and confidentiality
- Facilitate sharing of learnings across programmes
- Compile and communicate programme performance reports to local and global stakeholders
- Formalise and activate feedback and impact reporting mechanisms.
Qualifications
Minimum Qualifications
- Honours Degree in Marketing
Desired Qualifications
- Postgraduate qualification
Minimum Experience
- 5 years’ working experience within marketing at professional service firms
Desired Experience
- 2 years at Manager level within marketing at professional service firms
Additional Information
Technical Competencies
- Skilled in marketing management
- Proven ability in building or managing C-Suite or Board programmes
- Proved ability in content creation and content marketing
- Analytically orientated
- Demonstrated leadership skills
- Experienced in communication and implementation of strategy
- Experienced in development and delivery of professional presentations
Behavioural Competencies
- Excellent communication skills, both written and verbal
- Effective interpersonal and relationship building skills
- Work closely with senior stakeholders (local and global)
- Strong client and delivery focus
- Adaptable, managing change and ambiguity with ease
- Strong project management, time management, organizational and multitasking skills.
- Effective problem solving ability
- Focus on quality and risk
- Excellent business acumen
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
